24 May 2018
2.0 Non-Personal Information
Technologies such as cookies, beacons, tags, and scripts are used by us, and by our third-party service providers, to analyse trends, administer the site, track users’ movements around the site, and gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as an aggregated basis.
3.0 Personal Information
In order to provide quality communication, we collect information such as the name, the organisation, and the email address of website visitors who voluntarily submit that information in order to download content, or via sales or technical support questions. We treat all such information as confidential.
When performing validation, we use third-party sources to confirm or supplement customer information. We may receive information about you from other sources, including third-parties from whom we have purchased access to certain data, and combine this data with information we already have about you. We may confirm or supplement, for instance, address, email and company name for validation and verification purposes.
4.0 Accessing and Updating Personal Information
Upon request we will provide you with a copy of your personal information that is held by us, if any. You may also access, correct, or request deletion of your personal information by sending an email to email@example.com or by mailing EnergySys at the address listed on our web site. We may ask for additional proof of the validity of a request if we have any doubts regarding its authenticity. We will respond to your request within a reasonable timeframe.
We retain information about customers while the customer’s account is active, and in accordance with industry standards. We may also retain certain customer information after receiving a request to cancel services or disable an account, but only as necessary to comply with industry standards and legal obligations, to resolve disputes, and to enforce customer agreements.
Customers wishing to update personal information must submit a change request through their customer account. We may require that the updated information be verified for accuracy prior to accepting the change request.
5.0 Use of Information
5.1 Products and Services
EnergySys may use personal information to market, sell and provide its products and services, send an order confirmation, respond to customer service requests, and fulfill your order, including using the information to verify the identity of the customer or to contact the customer in order to discuss support, renewal, and the purchase of products and services.
As discussed further in the “Sharing with Third-Parties” section below, EnergySys may allow its business partners to assist in providing requested products and services. All such EnergySys service providers are required to keep personal information confidential and are only allowed to use the information to the extent necessary to provide the requested products and services.
EnergySys may send out promotional emails (such as a newsletter) to individuals who provide personal information and have not opted-out of EnergySys’ mailing list. These emails may include beacons that communicate information about the email back to EnergySys. This communication allows EnergySys to gauge the effectiveness of its advertising and marketing campaigns. Recipients may opt-out of receiving promotional communication from EnergySys by following the unsubscribe instructions provided in each promotional email or by emailing firstname.lastname@example.org.
EnergySys also sends out advisory emails. Advisory emails are related to the primary purpose for which the information was collected and are used to respond to inquiries, provide support and validation services, provide upgrade information and security updates, and inform the customer about ordered products and services. Because advisory emails contain essential information related to the use and security of EnergySys’ products and services, customers may not unsubscribe from advisory emails.
EnergySys may use third-parties, with which it has a confidentiality agreement, to send promotional or advisory emails. However, EnergySys restricts its partners from sending spam associated with EnergySys’ site, brand, or products. A customer receiving an unsolicited email related to EnergySys’ products and services should forward the entire message and headers to email@example.com.
5.3 Sharing with Third-Parties
EnergySys never sells personal information to third-parties. We may share your information with third-parties who provide services on our behalf to help with our business activities. These companies are authorised to use your personal information only as necessary to provide these services to us.
EnergySys may disclose information when required by law or when disclosure is necessary to protect EnergySys rights and/or comply with a judicial proceeding, court order, bankruptcy proceedings, or similar legal process.
EnergySys will notify all interested parties if EnergySys is involved in a merger, acquisition, or sale of all or a portion of its assets that materially affects how EnergySys collects and stores personal information. Typically, this notice will be by email and/or a prominent notice on our website.
With prior permission from the customer, EnergySys displays personal testimonials of satisfied customers on its website in addition to other endorsements. Customers wishing to update or delete a testimonial may contact EnergySys at firstname.lastname@example.org.
Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
5.7 Social Media Widgets
The security of your personal information is of the utmost importance to EnergySys. EnergySys only transmits personal information, including sensitive information, using secure sockets layer technology (SSL).
Unfortunately, no method of transmission over the Internet or electronic storage is 100% secure. While EnergySys strives to use commercially acceptable standards to protect personal information, EnergySys cannot guarantee absolute security. If you have any questions about the security of your personal information, please contact us at email@example.com
7.0 Data Transfers
Your personal information may be transferred to other countries in order for you to benefit from our services. The United States, European Economic Area (EEA) Member States and other countries all have different laws. If your data is moved from your home country to a different country, the laws and rules that protect your personal information in that different country may be different from those in the country where you live. For example, the circumstances in which law enforcement can access personal information can vary from country to country. In particular, if your data is in the US, it may be accessed by government authorities in accordance with US law.
Third-party sites may link to or from EnergySys websites. EnergySys is not responsible for the privacy practices or the content of those other websites. We encourage you to carefully read the privacy policies of those third-party sites.
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Phone: +44 (0)1224 433 493
For assistance with technical difficulties, including problems with accessing or using your customer account, please contact our support team.