Privacy Policy

1.0 Introduction

EnergySys Limited (“EnergySys”, “we” or “us”) is committed to protecting the privacy of its customers and website visitors (“you”). We have developed this privacy policy to inform our website visitors and customers about how we collect, use, share and secure your personal information. It also details your choices regarding our use of your personal information, and how you can access and correct any information we hold. This privacy policy applies to www.energysys.com, a site owned and operated by EnergySys.

2.0 Non-Personal Information

Like most website operators, we use cookies, web beacons, and log files to automatically gather, analyse, and store non-personal information about website visitors. Non-personal information may include the visitor’s IP address, browser type, ISP, referring page, operating system, date and time, and clickstream data. We also use third-party software to assist in collecting and analysing this information. This information is used to improve our service and enhance the experience of our website visitors.

Technologies such as cookies, beacons, tags, and scripts are used by us, and by our third-party service providers, to analyse trends, administer the site, track users’ movements around the site, and gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as an aggregated basis

The EnergySys website uses cookies. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

3.0 Personal Information

In order to provide quality communication, we collect information such as the name, the organisation, and the email address of website visitors who voluntarily submit that information in order to download content, or via sales or technical support questions. We treat all such information as confidential.

When performing validation, we use third-party sources to confirm or supplement customer information. We may receive information about you from other sources, including third-parties from whom we have purchased access to certain data, and combine this data with information we already have about you. We may confirm or supplement, for instance, address, email and company name for validation and verification purposes.

4.0 Accessing and Updating Personal Information

Upon request we will provide you with a copy of your personal information that is held by us, if any. You may also access, correct, or request deletion of your personal information by sending an email to privacy@energysys.com or by mailing EnergySys at the address listed on our web site. We may ask for additional proof of the validity of a request if we have any doubts regarding its authenticity. We will respond to your request within a reasonable timeframe.

We retain information about customers while the customer’s account is active, and in accordance with industry standards. We may also retain certain customer information after receiving a request to cancel services or disable an account, but only as necessary to comply with industry standards and legal obligations, to resolve disputes, and to enforce customer agreements.

Customers wishing to update personal information must submit a change request through their customer account. We may require that the updated information be verified for accuracy prior to accepting the change request.

5.0 Use of Information

5.1 PRODUCTS AND SERVICES

EnergySys may use personal information to market, sell and provide its products and services, send an order confirmation, respond to customer service requests, and fulfill your order, including using the information to verify the identity of the customer or to contact the customer in order to discuss support, renewal, and the purchase of products and services.

As discussed further in the “Sharing with Third-Parties” section below, EnergySys may allow its business partners to assist in providing requested products and services. All such EnergySys service providers are required to keep personal information confidential and are only allowed to use the information to the extent necessary to provide the requested products and services.

5.2 EMAILS

EnergySys may send out promotional emails (such as a newsletter) to individuals who provide personal information and have not opted-out of EnergySys’ mailing list. These emails may include beacons that communicate information about the email back to EnergySys. This communication allows EnergySys to gauge the effectiveness of its advertising and marketing campaigns. Recipients may opt-out of receiving promotional communication from EnergySys by following the unsubscribe instructions provided in each promotional email or by emailing privacy@energysys.com.

EnergySys also sends out advisory emails. Advisory emails are related to the primary purpose for which the information was collected and are used to respond to inquiries, provide support and validation services, provide upgrade information and security updates, and inform the customer about ordered products and services. Because advisory emails contain essential information related to the use and security of EnergySys’ products and services, customers may not unsubscribe from advisory emails.

EnergySys may use third-parties, with which it has a confidentiality agreement, to send promotional or advisory emails. However, EnergySys restricts its partners from sending spam associated with EnergySys’ site, brand, or products. A customer receiving an unsolicited email related to EnergySys’ products and services should forward the entire message and headers to privacy@energysys.com.

5.3 SHARING WITH THIRD-PARTIES

We will share your personal information with third-parties only in the ways that are described in this privacy policy.

EnergySys never sells personal information to third-parties. We may share your information with third-parties who provide services on our behalf to help with our business activities. These companies are authorised to use your personal information only as necessary to provide these services to us.

EnergySys may disclose information when required by law or when disclosure is necessary to protect EnergySys rights and/or comply with a judicial proceeding, court order, bankruptcy proceedings, or similar legal process.

EnergySys will notify all interested parties if EnergySys is involved in a merger, acquisition, or sale of all or a portion of its assets that materially affects how EnergySys collects and stores personal information. Typically, this notice will be by email and/or a prominent notice on our website.

5.4 TESTIMONIALS

With prior permission from the customer, EnergySys displays personal testimonials of satisfied customers on its website in addition to other endorsements. Customers wishing to update or delete a testimonial may contact EnergySys at privacy@energysys.com.

5.5 BLOGS

Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

Our blog is also managed by a third-party application that may require you to register to post a comment. We do not have access or control of the information posted to the blog. You will need to contact or login to the third-party application if you want the personal information that was posted to the comments section removed. To learn how the third-party application uses your information, please review their privacy policy.

5.7 SOCIAL MEDIA WIDGETS

The EnergySys website and emails include social media features, such as a Facebook “Like” button and widgets, as well as share buttons or interactive mini-programs. These features may collect the user’s IP address, the pages visited on EnergySys’ site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third-party or hosted directly on EnergySys’ site. Interactions with these features are governed by the privacy policy of the corresponding social media company.

6.0 Security

The security of your personal information is of the utmost importance to EnergySys. EnergySys only transmits personal information, including sensitive information, using secure sockets layer technology (SSL).

Unfortunately, no method of transmission over the Internet or electronic storage is 100% secure. While EnergySys strives to use commercially acceptable standards to protect personal information, EnergySys cannot guarantee absolute security. If you have any questions about the security of your personal information, please contact us at privacy@energysys.com

7.0 Data Transfers

Your personal information may be transferred to other countries in order for you to benefit from our services. The United States, European Economic Area (EEA) Member States and other countries all have different laws. If your data is moved from your home country to a different country, the laws and rules that protect your personal information in that different country may be different from those in the country where you live. For example, the circumstances in which law enforcement can access personal information can vary from country to country. In particular, if your data is in the US, it may be accessed by government authorities in accordance with US law.

8.0 Applicability

Third-party sites may link to or from EnergySys websites. EnergySys is not responsible for the privacy practices or the content of those other websites. We encourage you to carefully read the privacy policies of those third-party sites.

9.0 Changes to This Privacy Policy

EnergySys may modify its privacy policy and related practices at any time. EnergySys will notify interested parties of material changes by either posting a notice on its News page or by emailing affected individuals. Visitors and customers should check the EnergySys website regularly to be aware of changes. We may update this privacy policy to reflect changes to our information practices, and we encourage you to periodically review this page for the latest information on our privacy practices. Revisions to the privacy policy are effective 30 calendar days after being posted.

10.0 Contact

Please contact EnergySys with any questions or concerns about this privacy policy or our data collection practices:

By mail:

EnergySys Limited.
10 South Saint Andrew Street
Edinburgh
EH2 2AZ

Phone: +44 (0)1224 433 493
Email: privacy@energysys.com

For assistance with technical difficulties, including problems with accessing or using your customer account, please contact our support team.