Your security is our concern

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We require that you register an email account for access to the service. This information is used solely to allow us to identify you and, if required, to contact you with regards to your account or a change to the service. We will not use this address for any other purpose, nor will we share your details with a third-party other than in direct relation to support and provision of the service.

Protecting your password

Your password is created by you and is entirely private, encrypted and securely stored. It cannot be viewed by anyone, including our own support staff. There are things you can do to help ensure that your password is kept safe. We strongly recommend the following:

  • Never share your password with anyone

  • Never write down your password, instead use secure password management software

  • Avoid allowing web browsers to remember your password

  • Make sure you have different passwords for different accounts

  • Try to ensure that the computer you use is malware free by running virus check software regularly

  • Always try to use the service over a secured internet connection

  • Avoid using computers you don’t control

How we use cookies

A cookie is a small file which requires your permission to be stored temporarily on your computer’s hard drive. These files allow the service to tailor some of its operations to your needs by gathering and remembering information about your preferences.

Specific details are summarised below:

Cookie Name

Purpose

JESSIONID

Held while you are logged in. Allows the service to manage information associated with your active session.

filtersPopularity

Held until you restart your browser. Allows the service to record filter popularity in relation to viewing the EnergySys Reports service.

incap_ses_xx_xxxxxx

Held while you are logged in. Allows the service to manage information associated with your active session.

visid_incap_xxxxxx

Stored in the browser and valid for 2 years after your first connection. Allows service to recognise returning users.

OneLogin cookies

The OneLogin service uses several cookies used to remember user preferences and to support single sign on between applications. For more information please see https://www.onelogin.com/privacy.

Get in Touch

As always, if you need to discuss any of the above, or wish to request further details, then please get in touch with sales@energysys.com and one of our team will help you out.

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